This Website (Site) is owned and operated by Travel St Helena (UK) Ltd., a UK branch of Travel St Helena Ltd; a private limited company, incorporated in St Helena. The Site is designed to provide individuals with information and online booking facilities for holiday accommodation on St Helena Island.
This Privacy Statement explains how Travel St Helena Ltd is committed to respecting your privacy and protecting your personal information.
We confirm that we will keep your information secure and that we will comply fully with all applicable Data Protection regulations and best practices. By visiting https://travelsthelena.com/ (our website) you are accepting and consenting to the practices described in this policy.
When We Collect Personal Information About You
You can visit our website without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual.
We collect personal information about you, which you voluntarily submit, whenever you make a booking or otherwise interact with us in person or via telephone, our website, email or other contact methods.
Types Of Information We Collect & Why
The detail listed below may apply to all persons who may be travelling with you and are a part of your booking made through Travel St Helena.
Personal and Contact Details
Why? To be able to make and fulfil your booking, and to communicate with you about your booking.
Why? Not ordinarily collected, however, this information may be requested in certain situations to assist with any required travel information required by immigration officials or legal authorities.
Information about medical conditions and mobility
Why? Not ordinarily collected, however, this information may be requested to help your chosen accommodation supplier to provide assistance or make any special arrangements that may be required for your visit, including being better prepared to arrange assistance in a medical or other emergency.
Ad-hoc information about, for example, interests, preferences and special occasions
Why? To arrange or provide services tailored to your requirements.
Why? To be able to process your payment.
Information about past and current bookings
Why? To assist communications and to arrange or provide services tailored and relevant to help you make the most of your visit. For purposes of accounting, reporting, analysis and regulatory disclosures.
Correspondence, including complaints
Why? To assist customers in relation to their travel arrangements, follow up on complaints and improve the all-round services on offer.
Information our website automatically collects about you
We process only minimal user data, only as much as it is absolutely necessary to maintain the website or services. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.
Out of these, the cookies that are categorised as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Embedded content from other websites
Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Links to other websites
Our website may contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
How we may use the information we collect
We use the information in the following ways:
Information you supply to us.
We will use this information to make and fulfil your booking or otherwise perform our services with you; to operate and improve our business as a booking service; to protect the vital interests of you or another person.
When you book or register with us we will ask if you would like to receive marketing communications. If you have previously agreed to receive marketing communications, we may send you relevant offers and news about our products. These communications will include an option for you to have your email address removed from our marketing listing.
Information we automatically collect about you.
We will use this information to administer our site including troubleshooting and statistical purposes; to improve our site to ensure that content is presented in the most effective manner for you and for your computer; security and debugging as part of our efforts to keep our site safe and secure.
This information is collected anonymously and is not linked to information that identifies you as an individual.
Disclosure of your information
Any information you provide to us directly via emailed applications will be stored securely within the Travel St Helena Ltd’s IT systems.
We share relevant information you submit to us, to suppliers in order for them to provide products or services requested by you.
We will not:
- sell or rent your data to third parties
- share your data with third parties for marketing purposes
We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.
Once we have received your information, we will use appropriate technical and organisational measures to help to keep personal data secure against unauthorised or unlawful processing, and against accidental loss, destruction or damage.
How long we retain your data
We will retain your submitted personal data at Travel St Helena Ltd for as long as it is needed.
What rights you have over your data
You can request to receive a copy of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Get in touch if you have a question about anything in this privacy notice or you think that your personal data has been misused or mishandled.
Our mailing address is: Travel St Helena (UK) Ltd., Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, UK.
Or, on St Helena: Travel St Helena Ltd., Capricorn Villa, Alarm Forest, St Helena Island, South Atlantic Ocean, STHL 1ZZ.
Email address: email@example.com
This document was last updated on Sunday 11 December, 2022